This is the place to be when you need help with any Typequick product. We're here to support you at every step, from purchasing, installing or using our products.
You can also find useful documentation in our resources section.
Frequently Asked Questions
Review our frequently asked questions to find out more about buying, installing and using Typequick products or our online free typing test.
Purchasing Typequick products
Review these important FAQs when buying Typequick products.
What can I do if I purchased the wrong Typequick product by mistake?
The best thing to do it to give us a call in our office hours between 9.00am to 5.00pm Monday to Friday or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it advising us of your request. Please include your name and transaction ID. We will respond to you by the next business day.
Can I extend my Typequick subscription?
When your Typequick subscription has expired. A message in the login webpage will allow you to extend your subscription for an additional 6 months for $10 + GST.
Typequick Professional Course Overview
Typequick Professional is a comprehensive typing tutor, featuring ten easy and interesting lessons to learn to type. Then extend and consolidate your keyboarding expertise with five additional courses to increase your speed, accuracy, keypad and punctuation typing skills.
Keyboard Lessons This course teaches the correct finger positioning and associated keys of the alphabetic/numeric keyboard in ten stuctured lessons. This is your starting point to touch typing!
Lessons 1 - 6 teach the letters of the alphabet in upper and lower case. Each one begins by introducing the new keys with finger placement exercises. Illustrations and simulations on your computer screen show you the correct finger usage for each key. Each self-paced lesson builds on the skills learned in the previous lessons and at each step you are encouraged and motivated to continue. The program alternates between speed practise and accuracy lessons to improve your skills in both areas.
Lessons 7 - 8 teach you how to use the number keys. These are the keys on the top row of the keyboard.
Lessons 9 - 10 focus on building your speed and accuracy.
Each lesson has three parts. In parts A and B you learn new keys and combine them with previously learned letters. Part C is a consolidation lesson where all keys learnt so far are combined and presented in sentences and longer paragraphs. You will receive a progress report at the end of each lesson part.
Speed Challenge You can choose from six lessons designed to increase speed. The emphasis is on speed so don't worry about mistakes, just type as fast as you can. Accuracy Challenge Doing this course, you will copy-type text that is designed to keep you interested while having to press the correct key to progress. Advanced Challenge You can choose from seven lessons designed to improve accuracy. The emphasis is on accuracy so the correct letter must be typed to advance. Punctuation Challenge Teaches the most commonly used punctuation keys. Keypad Lessons Teaches the number pad for data entry in three easy lessons. Settings
Typequick offers several settings to customise your learning experience. Features such as target speed, fonts, colours, audio preferences, whether one or two spaces are used after a full stop or period and the type of keyboard being used. Settings are not available in the trial lesson.
Reports
You will be given a detailed progress report in graph form showing the speed and accuracy achieved for each letter at the end of each lesson part. You’ll see as in the example below, the speed and accuracy achieved for each key.
The Speed and Error % for each of the keys are shown as bars in the chart. The Goal Speed and Average Speed are shown as lines. It’s a great way to see which lessons you may need to repeat. Any keys covered in other lessons you have completed are also included in the last results shown.
Typequick for Students Course Overview
Typequick for Students is a comprehensive typing tutor, starting with ten easy and interesting lessons to learn to type. Then extend and consolidate your keyboarding expertise with five additional courses to increase your speed, accuracy, keypad and punctuation typing skills.
Find the Keys The first part of the Adventure where you will master the keys. You will be typing quickly and properly by the time you reach the Kingdom of Eaz. This course teaches correct finger positioning and associated keys of the alpha/numeric keyboard in ten structured lessons. This is the default course and is the recommended starting point. Royal Challenge This course will build your speed and accuracy. Wise Fella will give you challenges which will take Kewala into the wild to catch the ten finger speed master. This is only for you if you have found the Kingdom of Eaz or you can already type without looking at the keyboard. The lesson parts in Royal Challenge alternate between improving your speed and improving your accuracy. The speed challenges are designed to help you reach your touch typing/keyboarding goal and will not stop you if you make a mistake. The accuracy challenges are designed to improve your accuracy and make you press the correct key to continue with the challenge. Royal Challenge 2 The course is similar to the Royal Challenge except the text is more formal. Punctuation Course Teaches the most commonly used punctuation keys. Keypad Lessons Teaches the number pad for data entry in three easy lessons. The Planets A series of quite long lessons providing practice in speed and accuracy. The text and images used cover a range of interesting information on the planets and moons in our solar system. Australian Animals A series of shorter lessons providing accuracy revision. The text and images describe popular and exotic Australian animals. Metals A series of shorter lessons providing accuracy revision. The text and images are related to five different commonly found metals. The Senses A series of shorter lessons providing accuracy revision. The text and images describe certain characteristics of the five primary senses of human beings. Mouse Course An introduction to the computer mouse. The course teaches all the basic functions of the mouse. and terminology associated with it. Each lesson is made up of three parts. Parts A and B teach new letters and combine them with the home keys and previously learnt letters. Part C is a consolidation lesson where all letters learnt so far are combined and presented in sentences and sometimes in longer paragraphs. These exercises are designed to build your skill level and confidence.
Settings
Typequick offers several settings to customise your learning experience. Features such as target speed, fonts, colours, audio preferences, whether one or two spaces are used after a full stop or period and the type of keyboard being used.
Reports
Typequick provides a detailed progress report in graph form showing the speed and accuracy achieved for each letter at the end of each lesson part. You’ll see as in the example below, the speed and accuracy achieved for each key.
The Speed and Error % for each of the keys are shown as bars in the chart. The Goal Speed and Average Speed are shown as lines. It’s a great way to see with which lessons you may need to repeat. Any keys covered in other lessons you have completed are also included in the last results shown.
How do I purchase a Typequick product for home use?
Choose either Typequick Professional or Typequick for Students in the buy section which is found on the right hand side of every page and select the language you want to use in the first dropdown list, then select your Package/Media type in the second dropdown list. Click on "Buy Now" to complete your payment details. After the payment is approved your order will be processed.
Testimonials from other Typequick users
Typequick has trained over 6 millions users to touch-type. This is what some of our customers have to say about learning to type with Typequick.
"I used to say I could type as fast as I think but, now I can touch-type, I can think faster."
Law Society Journal
"A young Cambodian friend has gone from eight wpm to 39 wpm. This has greatly improved her employment prospects on return to Phnom Penh and has also considerably improved her English vocabulary. I believe the skills, speed and accuracy gained from doing this course may well have changed the future direction of Miss Neak's whole life."
UNICEF, Denmark
"Touch-typing has enabled me, a Triage Nurse, to collect case histories quicker and more accurately"
Hornsby Hopsital
"It's a great course. The skill of touch-typing has liberated me from the fear of writing which afflicts every dyslexic."
Alotau
"In a short two-month period, I achieved a remarkable 54 wpm with 98%, touch-typing for the first time after failing many times with other touch-typing programs."
Sam Lambropoulos, South Melbourne
"I didn't think it would be so easy to learn to touch-type. I wish I had discovered Typequick before the age of 48!"
Beauty Point, NSW
"Both my mother, who is 69, and I have completed the course. She had never used a typewriter before, but now, she uses the PC to write to all her friends."
Tasmania
"I enjoyed the Typequick course and feel proud as I sit here typing away at 49 wpm on my computer, but most of all, I feel a great boost to my confidence and ability."
Read more... Typequick Professional Minimum System Requirements
Typequick Professional Online
-
Internet broadband connection with minimum speed of 512 Kbs
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Recommended Web browser - Google Chrome
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Javascript must be enabled, and
Sound card - any
Typequick Professional on CD or USB
Hardware:
- 750MHz, 512MB RAM,
- 640x480 display at 16-bit colour,
- Video card - any,
- Sound card - any,
- Hard disk - 460MB,
- CD Drive required during installation for CD package
Operating System:
- Windows 10, Windows 8, Windows 7, Vista, XP
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Typequick for Students Minimum System Requirements
Typequick for Students Online
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Internet broadband connection with minimum speed of 512 Kbs
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Recommended Web browser - Google Chrome
-
Javascript must be enabled, and
Sound card - any
Typequick for Students on CD or USB
Hardware:
- 750MHz, 512MB RAM,
- 640x480 display at 16-bit colour,
- Video card - any,
- Sound card - any,
- Hard disk - 460MB,
- CD Drive required during installation for CD package
Operating System:
- Windows 10, Windows 8, Windows 7, Vista, XP
-
What is the Typequick Guarantee?
We are so confident that you can learn to type faster and more accurately using Typequick, we offer a money back guarantee.
As per our Returns Policy, if within 30 days of purchase, and after completing all Typequick lessons, you have not improved your keyboard skills then simply return the Typequick materials, a printed proficiency statement, your purchase receipt and the reasons for your dissatisfaction to Typequick for a full refund.
Multi-user licences for Typequick software
Typequick offers many different licencing options for organisations wishing to train multiple users.
Our training and testing products can be installed on networks, browsers, stand-alone machines and notebooks. We have products licenced for one user through to thousands of users. Typequick Academic Licences are available for schools, colleges, universities, community colleges and Not for Profit organisations. Please contact us to discuss your needs and we will help find an economical solution for your organisation.
Your Typequick Online Licence Agreement
Your purchase and usage of Typequick Online is subject to the Typequick Online Licence Agreement.
Learning Keyboarding
More information about learning how to touch type, efficiently and effectively.
Music while learning - does it improve the learning rate?
Many experts have researched and concluded that people are more receptive when they are listening to Mozart's music or any other Baroque music. We suggest you select the Largo and Adagio movements while doing Typequick lessons. We have not put any music on our CD as everyone has different tastes in music.
Can students learn at their own pace with Typequick?
Yes! Everyone learns at different speeds according to their abilities. Typequick recognises this and guides students on the shortest path determined by intelligent analysis of their individual performance - without taking learning control away.
Typequick has short lessons and easy paragraphs of text so that students enjoy themselves as they learn. Typequick provides silent remediation to remove weak keys to keep the feedback positive.
Is mental rehearsal and creative visualisation an important part of learning?
Most definitely! Ron Lawrence of Sydney has re-developed and refined these concepts in relation to learning to touch type.
The help file in each Typequick course contains information on creative visualisation and other tips. We also provide a Mental Rehearsal keyboard layout card for you in PDF format.
If you are not able to view PDF files, then download the free Adobe Reader software first.
Posture - is this important?
One of the most important messages that has come from all the ergonomic studies is that posture is important. Particularly when learning new keyboard skills, the adoption of correct posture is very important to avoid cramps and muscle aches.
The positioning of the keyboard, screen and chair can dramatically affect your typing speed and comfort when sitting in front of a computer for any length of time. The Typequick course teaches and contains useful information that will help you feel more comfortable when learning keyboard skills and using your computer.
How long will it take to learn to type with all 10 fingers?
It takes less than 10 hours to learn to type with 10 fingers at about 15 words per minute and another five hours to reach hand writing speed of about 20 WPM. The best way is to learn over a short period of time. A lesson a day over 10 days and a further five days of practise-typing is recommended.
Once you have learned the keys, you can focus on increasing your speed. Typequick has the solution for you. Choose from our Online Subscriptions, CD or USB options - Visit our products page to find out more.
If you have the energy we have a 2 day plan which is included in your Typequick User Guide. It is not for the faint hearted but will build your skill quickly!
Typequick online typing test
Try our free online typing test to assess your typing skills today.
I'm not sure what line to type next?
The test program always keeps the top line in the test text window as the current one which you should be typing.
When you complete a line (successfully), the test program scrolls the test text window up one line, so the line you just typed disappears from the test text window.
You should only need to look at the top line in the test text window, the program will keep moving the test text up so the top line contains the line you should be typing.
Do I double space after a punctuation mark?
No, the test program is set to expect single spacing
Do I press the spacebar or the enter key at the end of a line?
Either one will do.
The test text stopped scrolling?
When you finish a line, the test program tries to see if what you typed corresponds to the top line in the test text window. If the test program can't find a good enough match between what you typed and the top line, the test text window won't be scrolled up one line.
If this happens, you should either backspace over what you have typed and try to get back in synch with the test program, or just type the top line visible in the test text window from the start of the line.
Installing Typequick
Additional Licence Keys
- Licence Keys are used to run TYPEQUICK Vs 14 courses. If a licence key is not entered when prompted, the course will run in Evaluation mode. This allows any user to view the Introductory lessons and Lesson 1a.
A licence key can be used to:
- activate a course after evaluation
- activate a newly installed course
- add additional users to a course
- use the course on a different machine
- use a different course
Activate Licence Keys
Each Typequick licence key must be activated before the full product can be used. The program will prompt you if this is required. It is a simple process and can be done via the Typequick program. For detailed instructions click on appropriate option below.
Activating your licence key automatically using Internet access
Activating your licence key manually by contacting Typequick Head Office during office hours
Purchasing Additional Licences
If you have an existing Typequick licence you can purchase additional licences and add them to the database without additional software. Contact Typequick to purchase additional licence keys. Quote your original Typequick licence key if you have one.
Review our instructions on how to add additional licences.
There are two Typequick icons on my desktop, which one should I use?
Typequick has installed both of our products on your desktop. Both products will run in Evaluation Mode until a licence key is entered. Usually only one licence key is issued with a product. Open the program that corresponds to the licence key or packaging you have purchased.
Example: If you have purchased a red Typequick Professional product then make sure you have the Typequick Professional program open having clicked on the red icon. Enter the licence key printed on the back of the CD envelope. If you do not want to evaluate our other product it might be helpful to remove that icon from your desktop to avoid confusion in the future.
Troubleshooting Typequick
Having troubles? Check these FAQs for assistance.
How do I login to the Typequick Online course?
You can login from the Typequick Online login page accessed from the link near the top right corner of the Typequick website home page. You will need a Username and Password to login. These are created as part of the purchase process (see How do I a get Username and Password).
How do I get a Username and Password for the online course?
Choose either Typequick Professional or Typequick for Students in the buy section which is found on the right hand side of every page and select the language you want to use in the first dropdown list, and choose "Typequick Online" in the second dropdown list. Click on "Buy Now" to complete your payment details. After the payment is approved you will receive an email which tells you how to create your Username and Password. Once your Username and Password are created you will receive an email with a confirmation (for your records) and then you can login from the Typequick Online login accessed from the link near the top right corner of the Typequick website home page.
Error Message: No such Login or Password
Check your login details in the email you received when you created your Username and Password. If you have lost that email but can remember your Username but not your Password choose the "Forgot your Password?" link on the login page to start the process to get Typequick to resend your login details to your email account. If you can't remember your Username but still have the email received after purchasing, you can enter the transaction ID and we will find the Username and Password attached to the transaction ID and email them back to you.
Error Message:We are unable to do an automatic replacement of this key.
You will receive this message when you are trying to automatically replace a Typequick licence key. This message will appear if the licence key you are entering has already be replaced. You will need to contact Typequick direct on +61 (0)2 8467 9777 to have the licence key replaced. If you have already gone through this process, you may be trying to activate a program that does not correspond with the original licence key supplied with the product you purchased. Check you are running the program that corresponds to the licence key you originally purchased.
Error Message:The database does not contain any licences.
This message will appear when you first start up a Typequick Vs 14 product. If you have purchased a full version then click 'Yes' to the question "Do you have a licence key?"
Make sure you are running the product that corresponds to the licence key you have purchased.
EXAMPLE: If you have a Typequick Professional licence key then you should be running the Typequick Professional program by clicking on the red icon. There could be two products installed on your machine.
Error Message:The licence entered is not valid
When entering the 20 alpha numeric licence key, check you have not entered any spaces. The only letters that are used in any of the keys issued are from A to F. Zero is used instead of the letter O. Number 1 is used instead of the letter L
You can enter the licence key without dashes and the letters can be in upper or lower case.
Error Message:There is no licence in the database for this particular product.
This message appears even though I have entered a licence key.
Ensure you are running the correct Typequick program that matches the licence key you have entered into the program.
If you have a Typequick Professional licence key then you should be running the Typequick Professional program by clicking on the red icon. There could be two products installed on your machine. Only one will work with the licence key you have purchased, the other product will run in Evaluation Mode. To avoid confusion in the future, delete the icon that you will not be using.
Error Message:This product is not licenced
You are trying to run a lesson or course that is part of the full Typequick program. You will need to activate the program by entering an authentic Typequick licence key. This key should be printed on the back of the CD envelope that came with your CD.
If no licence key is entered you are able to run the product in Evaluation Mode but you will only be able to view the Introduction lessons and Lesson 1a in the Keyboard Lessons (or Learning the keys) course.
If you have received this CD from other means you are able to purchase a licence key to activate the full product.
How do I replace an expired licence key?
If your licence is expired you will not be able to continue to use the Typequick product. To continue to use the program you need to get a replacement active licence key. To do this, follow the prompts in the program. There are two easy options:
- If you have internet access then follow the prompts for automatic replacement of the licence key. This replacement will occur within seconds and no direct contact with Typequick is necessary. Follow our step by step guide.
- If you do not have internet access then you will have to contact Typequick direct by calling +61 (0)2 8467 9777. You will need to quote your licence key and a replacement licence key will given to you immediately. Follow our step by step guide.
Error Message: Licence is expired. You can get a replacement from Typequick.
If your licence is expired you will not be able to continue to use the Typequick product. To continue to use the program you need to get a replacement active licence key. To do this, follow the prompts in the program. There are two easy options:
- If you have internet access then follow the prompts for automatic replacement of the licence key. This replacement will occur within seconds and no direct contact with Typequick is necessary. Follow our step by step guide.
- If you do not have internet access then you will have to contact Typequick direct by calling +61 (0)2 8467 9777. You will need to quote your licence key and a replacement licence key will given to you immediately. Follow our step by step guide.
I accessed Typequick online and got a "Server Error" message?
Typequick Online is hosted on Google's servers. Sometimes problems occur on the servers preventing our product from responding. Often these errors are transient and trying again almost immediately will produce the correct response. On very rare occasions you may have to wait an hour or two for the servers to recover.
Nothing happens when I put the USB into the computer?
This can mean one of two things.
1. Your computer has a faulty USB port
2. The Typequick USB thumb drive is faulty
Computers/laptops are manufactured with multiple USB ports. Take the Typequick USB thumb drive out of the current port and insert it into another port. If nothing happens, the Typequick USB thumb drive is faulty. Contact Typequick Support to troubleshoot the issue.How do I start the Typequick program from the USB thumb drive?
Some computers are set up to auto-run the program on a USB, but others are not.
If your computer does not start running the Typequick program when the USB is inserted into a USB slot, you should use the file browser on the computer to inspect the files on the USB. In the root folder of the USB will be the Typequick program which you should run. The program will be called one of the following depending on the USB stick and the operating system on the computer.
When I start the Typequick program I get a message asking for a licence key?
Problem:
There is a timing issue on some computers that will result in the Typequick USB drive program prompting for the entry of a licence key. A licence key is not required for the USB drive version.
To resolve this timing issue, follow the instructions below:
Instructions:
1. Download the file TQServerConnection.jar from the link Download Update to your computer.
2. Insert the Typequick USB Drive into the USB port on your computer.
3. On your computer, navigate to the content of the Typequick USB drive. The files and folders in the USB drive is hidden. You will need to set the option on your computer to show hidden files and folder. Use the links below to guide you through the process:
Show hidden file in Windows XP
Show hidden file in Windows Vista
Show hidden file in MAC OSX
4. After enabling hidden files and folder. The JARS folder will now display in the USB Drive. Copy the file TQServerConnection.jar into the JARS folder.
5. Safely remove the USB Drive from the computer.
6. Insert the Typequick USB drive into the computer and start the Typequick program.
There is no sound coming through?
The amount of sound in the course varies with product. Typequick Professional has a lot of sound clips in the introduction lessons, but limited sound in the remaining Basic Keyboard lessons, and none in the Advanced courses.
Sound could be turned off in the Settings section of the program (accessed from the main menu screen immediately after logging on).
Sound could also be disabled by the computer or by a server (if accessing is done through Citrix or Microsoft Terminal Services).
Check that you are able to get sounds through your Internet browser and Adobe Flashplayer by trying to play a Flash-based movie clip from a site like YouTube.
The voices and music seem to stutter occasionally?
The sound clips are delivered over the Internet connection and if the connection speed becomes low then you will notice gaps and stutters in the sound. If the problem is congestion, waiting for a quieter period will deal with the problem.
The images on the screen seem to be split into pieces?
Most of the images used in the Typequick products are indeed made up of multiple images, but that fact is normally not noticeable when the broadband connection speed is high enough. If the broadband connection is too slow or is experiencing congestion you will start to see the "splitting" phenomenon.
If the problem is congestion, waiting for a quieter period will deal with the problem.
I type but nothing happens?
Your typing may be directed to the wrong place. This can happen if you swap back and forth from one program window to another, or the browser decides to set the focus in the wrong place.
To overcome the problem, click the mouse over the region you should be typing into and then start typing.
For screens where the program displays a line of text which you should type, the typing region is directly below the line of text.
For screens where the program displays a large keyboard and highlights a key which you should type, just click anywhere on the large keyboard before starting to type.
General FAQs
Other FAQs that you may find helpful.
Quick Link to Typequick
Add a button to your website to enable students to easily access Typequick Online from anywhere.
<a href="http://www.typequick.com" title="Learn to Touch Type Tutor: Typequick Login"> <img src="http://www.typequick.com.au/images/stories/typequick learn to touch type tutor.png" alt="Learn to Touch Type : Typequick Login" /></a>
I have completed the Typequick course and want a certificate
As we are unable to test you under test conditions Typequick is unable to issue certificates. Most employers would accept a print out of your results or Proficiency Statement where it states the lessons completed and your average typing speed and accuracy. If necessary there are many colleges that can test you under test conditions. Contact Typequick for details.
Can I access Typequick Online from an Internet Cafe?
Yes, as long as the PCs in the Internet cafe have the minimum system requirements. Most Internet cafes would have the minimum requirements.
I failed with another typing program so maybe it is too difficult to learn?
Unfortunately most other typing tutors drill and kill any enthusiasm to learn. They have low grade games tacked onto boring exercises which might interest someone for a few minutes. They often offer the user too many options so they jump around the course instead of following a structured path. Learning to type with the Typequick system is one of the easiest skills to learn. It's not just a software program. People of all ages with big and small hands have learned. Typequick really works quickly. It is even guaranteed!
What recognition does Typequick have?
Typequick has received many awards and reviews since the very first version in 1982. In 1986 Australian PC World readers voted our Learn to Type course the most popular keyboard trainer. In 1987 it was placed on Japanese best sellers list. In 1990 and 1991 Learn to Type won the PC World Class Award, Best Australian Package. In 1991 it won a Codie at the US Software Publishers Association awards. In 1996 Australian Macworld readers voted Learn to Type their 1996 Education Software Choice. Typequick for Students has carried on the tradition winning favourable reviews and awards since its launch in December 1996. In 1997 it was a finalist in the Best Of PC 97 Show awards. In 1997 Typequick for Students won the Japanese SOFTIC for Education 1997 award, Top Education Course. In 1997 it was deemed one of the Best (Educational) products of 1997 by PC User. In 1998 Typequick for Students was a Codies finalist for Best Home Education Product for Teenagers and Adults. In 2003 it was awarded Australian PC User Magazine as Top Buy.
Do your courses teach posture and correct finger positioning?
Yes, as we believe it is essential. The first lesson tells them all about it. A section in the online help also teaches health and typing posture.
What is the difference between Typequick for Students and Typequick Professional?
Typequick for Students has an animated adventure built into the famous Typequick structured course. Students set off on an interactive adventure with Kewala around Australia visiting new places and meeting new characters as they learn the keys of the keyboard and evolve new typing skills. It's full of interesting challenges, bonuses, adventures, animation, music and fun.
Typequick Professional is a more formal course. It has sound and some animation to simulate correct finger usage but it does not centre around an adventure nor does the text typed build a story.
Both courses contain the same proven learning techniques, effective remediation and instant feedback. Both courses contain a learning the keyboard course, speed and accuracy courses, keypad course and punctuation course.
Both courses can be used with students aged from 6 years onwards.
Does Typequick use a structured, recognised teaching method?
The student is guided through the logically planned and structured course. This avoids the anxiety inducing choices found in other typing programs. Exercises are mainly sentences with limited random letter drills. The course is used by over four million people in 11 countries. It is internationally acclaimed and used by teachers and professionals in over 3,000 schools, colleges and universities.
Typing Games: Kids Learn to Type Lessons
Kids learn to type lessons make learning fun. Also known as Kewala's Amazing Keyboard Adventure, Typequick for Students is a combination of clever commentary, thousands of animations, 20 delightful characters and an array of sounds that make these kids learn to type lessons a series of totally absorbing typing games rather than unwelcome "lessons."
Read more...
If you can not find the answer you are seeking then contact us by email with:
- your licence key or CD/disk serial number;
- a detailed description to the problem you have encountered;
- the exact error message that appears on your screen; and
- details of your PC and operating system.