| This Returns Policy applies to all purchases made from Typequick
Pty Limited, ABN 85 002 912 432 |
| |
| Typequick offers a "14-day return" policy on all unopened
products. We also offer a return policy on products that are
"Damaged in Transit", "Incorrectly Shipped", "Dead on Arrival" or through our
"30 day Guarantee". We also offer a "3-month exchange" policy for products
incorrectly purchased. |
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| This Returns Policy should be read in conjunction with Typequick's
Terms and Conditions of purchase. Carefully read all return policies
outlined below before making your purchase. |
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| This Returns Policy is NOT intended for Wholesalers or Resellers of TYPEQUICK
products. Wholesalers and Resellers have their own return policy not stated
here. |
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| Return Procedure |
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| All goods to be returned, whether defective or not, will require a Return
Authorisation (RA) Number before they can be returned. |
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| To obtain a Return Authorisation Number contact Typequick by telephone on 1800
808 078 or by e-mail at typequick@typequick.com.au |
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| You will need to supply the following information from your invoice or existing
software before we can issue a Return Authorisation Number;
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Name and contact details
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| Date of purchase |
| Version Number |
| Barcode number (6-8
digit number found on back or bottom of box) OR
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| Software Serial Number
(found on the disk or CD) OR |
| Licence Key (found on
the back of CD envelope)
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| Invoice, Order number or Receipt (if you have it) |
| Reason for your return |
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It is the customer's responsiblity that all products are suitably packaged in
order to prevent damage during return shipping unless otherwise stated.
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|
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| The original software must be returned with the RA whether it is
for replacement or for a credit.
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The RA number should be clearly marked on the outside of the package. The
package should be addressed to;
Typequick Pty Limited
Unit 9/33 Ryde Rd
Pymble NSW 2073
OR
PO Box 72
Gordon NSW 2072
|
|
Typequick accepts no responsibility for loss or damage occurring in
transit on return to Typequick.
|
|
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| Faulty, Damaged in Transit or Incorrectly Shipped products |
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If you receive a product that has been damaged or has been incorrectly shipped
or is faulty on arrival, contact Typequick immediately. |
| |
| You will be issued with a RA number.
|
| |
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Package and address the product in accordance with the "Return Procedure"
above. |
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If it is determined that the product does fall under the catagories "Damaged in
Transit", "Incorrectly Shipped" or "Dead on Arrival" a replacement
will be shipped.
|
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| 14-day return policy for Unopened Products |
| If you wish to return your product within 14 days you may do so.
|
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| Typequick is only able to credit a customer who purchased directly through
Typequick. If the purchase was made through a reseller, the product should be
returned to the reseller. |
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Contact Typequick to be issued with a RA number.
|
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| Package and address the product in accordance with the "Return Procedure"
above. Proof of purchase must be included with the returned software.
|
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| You will incur the cost of shipment. |
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| 3-month exchange policy for Unopened Products |
| If you purchased a product that you find does not suit your system
requirements and you wish to exchange the product for another TYPEQUICK product
or version you may do so within 3 months of original purchase. |
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| No refund will be entered into unless the return falls under another of our
return policies. |
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| Contact Typequick to be issued with a RA number. |
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| Package and address the product in accordance with the "Return
Procedure" above.Proof of purchase must be included with the returned software. |
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| 30 day Guarantee
|
| If within 30 days of purchase and after completing all TYPEQUICK
lessons, you have not improved your keyboard skills, then simply return the
TYPEQUICK materials, a printed statement of proficiency, your purchase
receipt with name and contact details, and the reasons for your dissatisfaction
to Typequick. We will give you a full refund or any PC touch typing program
priced up to twice the cost of the TYPEQUICK course. |
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| Upgrade |
If you wish to upgrade your TYPEQUICK software contact Typequick to be issued
with a RA number.
